We want you to be satisfied with our supplies products and services. If you are not satisfied with the products you receive, we will offer returns and refunds.
1.Return Conditions
You may request a return within 7 days of receipt of our product. Returned products must be unused, undamaged and complete in their original packaging (including the product label). If you receive a product with any quality issues, please contact us for return processing.
2. Refund Policy
Buyers can return or exchange the product within 7 days of receipt, non-quality issues are covered by the buyer for shipping to and from the product. Once we have received and inspected the returned product, we will process the refund within 7 business days of receipt of the product. However, we will not refund any shipping and handling charges not caused by the return.
3. How to return an item
Please contact us through our website or customer service department to initiate the return process. We will provide you with detailed return instructions and a return address.
4. Caution
We will not accept unauthorized returns, or return requests that do not follow our return policy. If you have any questions or need assistance, please feel free to contact our customer service team.
5. Changes to our return and refund policy
We reserve the right to change our return and refund policy at any time. Any changes will be posted on our website and will be effective immediately.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Business Information
Company Name: KELL’S KITCHEN LIMITED
Owner: Kelly Gemma rank
Address: 39 Deepdene,Potters Bar,EN6 3DF,United Kingdom
Email: [email protected]
Phone:+44 7788863776